Razorback Moving LLC

I warn you do not even think about using these guys! Worse than you can imagine! After showing up 7 hours late with one less guy than they contracted for! At 1 o’clock in the morning when they were finishing my move they proceeded to tell me it was 150 percent more because they sent two instead of three. The movers told me it was a common practice for them to underquote then strong arm you into paying more!

I had even moved a bunch of stuff that they quoted before they arrived! Horrible experience!

Move size: 2 Bedroom Home Service cost: $1500

Absolutely awful experience from the packing job to loading the truck to final destination. Completely unprofessional staff and owner. Was told by the owner, “don’t worry, we’ll take care of the damages.” When he, himself, came to final destination because the initial pack and load was so bad. When it came time to make the claim, completely different tune from owner. I would steer clear of this company. I had 20+ pages of damage claims, and in the end we decided to not even file. Just wanted to be done with these incompetent fools.

Move size: 4 Bedroom Home Service cost: $7500

Just got done using Razorback Moving. I got to say, James , Kenny and Shawn are the A - Team. We didn't have a ramp for the first 2 hours, but their amazing attitude and can do attitude got the job done of unloading two 18 wheeler ABF trailers.

These guys hustled in 38 degree Rogers weather. Never seen such hard working efficient people. They were very courteous of the walls and where things went. I was extremely happy with their help, and I would recommend them again any day of the week.

Thanks a lot guys, without your help, I don't know how I would of got this done.

Move size: 4+ Bedroom Home Service cost: $700

James and his crew did a fantastic job!! I don’t remember all their names, but Kenny and John and 6 other guys knocked themselves out packing up my aunt and uncles home. They were efficient, careful, easy to work with, conscientious, and fun. They genuinely seemed to be good people. These poor guys had 3 women bossing them around all day and in return, we got smiles and lots of hard work accomplished.

I work with a professional organizing company in Atlanta. We often work with movers. I wish this team was in Atlanta and we would use them all the time! Can’t say enough good things about them. What seemed like a monumental task was just another day’s work to them.

Move size: 3 Bedroom Home Service cost: $3000

The Rating scale should include a zero, they do not deserve a 1

Lost electrical equipment to the adjustable bed.

Completely scratched up our staircase banister.

Lost the tops to a very expensive pair of Lanterns, only to be found by us 3 weeks later in a planter.

Doesn’t respond to emails

Doesn’t return phone calls

Hides behind a 90-day period to respond to claims – 90 days has come and gone, still no response

Under quotes the job, sends people that couldn’t even finish the move and one of them left before it the move was finished.

Had one truck and had to make 2 trips costing us much more than what was quoted.

Owner Dave, has ZERO personality, and even less concern for customer service.

Use at your own risk, but I highly recommend you do not use this company!!!!

Move size: 4+ Bedroom Home Service cost: $3500

I am extremely disappointed with this company. They came highly recommended however the service that was provided was extremely poor. I bought brand new furniture just a few months ago, I hired Razorback Moving to move my 1750 Sqft house within 5 miles of my new house. I had most items packed in storage bins and boxes. The movers damaged every single piece of furniture in my house. They even threw away a sofa table that they destroyed without even letting me know about it. I found the table broken beyond repair in the trash. My dining room table was one of the pieces of furniture that was brand new and they dropped it gauging 3 huge chunks of wood from the table top. They did not take the legs off of the table so when they were moving it, they sat stuff on the table and then pushed the table which resulted in the legs becoming loose and splitting the wood around the bottom of the table top where the legs connect. They broke 2 of the hooks off of my coat rack. Then when they put the coat rack in my new house, they made sure they put the broken side against the wall to hide the damage. To this day, we still haven't found the hooks that were on the coat rack. They destroyed the evidence so they can deny responsibility. The living room furniture was also new, they packed something against back of the living room chair resulting in the fabric having a permanent indention. The bedroom suite, also brand new, they damaged the nightstands, by chipping the top of them. The dresser they did not cover so they sat stuff on the top of it and scratched the finish off of the dresser. We have a platform bed with drawer around the sides and at the foot of the bed. Instead of taking the bed completely apart, the movers just removed the drawers and detached the headboard from the frame and slid the frame out of the house. This caused the frame to be unstable and also scratched the finish on the frame. They also chipped the base of the headboard while loading onto the truck. I have 3 decorative metal trunks. They smashed the trunks causing the metal to be dented. I also have a metal workbench that I bought from Sam's Club just a couple of weeks prior to the move, they slammed it against the side of the truck denting the front of it. We have a huge 4 piece desk that they damaged the surface of the desk by not covering it during the move as well as the overhead cabinets. They shoved the 2 wheel hand dolly into the front of the cabinets, scratching it as well. Attached are some of the pictures from the damage this company caused. They sent out 4 movers and took over 9.5 hours to move 1750 Sqft and they did not move everything, we still had to spend a full day moving the rest of the stuff. Also, they showed up an hour and half late. I had to push the closing of the house back due to them showing up late. Then when we went to close on the house, it took a little longer than expected so the movers had about an hour and half break before we got back to let them in the new house. I still paid Razorback Moving for that hour that their movers were sitting in my new driveway doing nothing. I truly would not have cared to pay them for that hour of them sitting had they not damaged EVERY SINGLE PIECE OF NEW FURNITURE in my house! I also paid Razorback Moving around $1,500 for them to damage my items. Since then I have contacted them to get them to take care of the damaged property, they demanded photos of the items, so I sent them to them. They are claiming 1) They have not gotten the photos and 2) They are not able to open the photos. It is truly delay/stall tactics to hopefully not have to pay for the damage they caused to our property. Since this I have also learned that Razorback Moving is notorious for damaging others belongings. I have a co-worker that Razorback Moving moved her family and they cause damaged to a hand carved leg on a $10,000 bar in their house. They drug the bar across the floor which sheared the hand carved leg off of the bar. I would highly advise anyone to find a different moving company if you want to protect your valuables.

Move size: 4 Bedroom Home Service cost: $1500

Rating should be -0-. This business should not be in business. We used them to move in June and they still have not returned our calls. They damaged literally every piece of furniture.

They blocked our calls immediately. They have not responded to our claims -with pictures and their forms. The driver was also taking pictures as they unloaded. I tried to find their offices when I went back to Northwest Ark. I could not find an office . Beware , Beware. This was the worst experience. Literally every piece of furniture is ruined. This is no exaggeration.

Move size: 4+ Bedroom Home Service cost: $4500

A Nightmare ! A local move to a smaller home , 8 miles , or approximately 15 min drive total distance between homes . #1. Packing scheduled day before move to begin at 0900. Packers showed up at 10:30 . Packed until 1:30. Stated they didn’t bring enough boxes and would finish would finish the packing on moving day . I requested they go back to the office and get more boxes and finish packing , was informed at this time there was “no office “. The driver left a list of the specific box # needs that he assessed was needed to complete the packing of my home for the following day for driver who would be completing the packing on the following day . #2. Move day. Not here at 9:00 as agreed . Closer to an hour or more late . Did not bring boxes , did not bring anyone to pack as agreed . Formal living room group , cream colored fabric , not wrapped , movers carrying furniture , including lamps , with lamp shades and light bulbs still on lamp . This observation alarmed me and I walked out to truck and stated “ this furniture has to be wrapped , you cannot load these lamps , they have to be packed . The lamps were removed and placed in the utility room of the house to be packed later . None of the furniture was shrink wrapped but instead some were covered with dirty moving pads . After loading the truck , the driver then drove the fully loaded truck across my beautifully landscaped front yard / irrigation system instead of taking a moment to accomplish an appropriate turn around in my driveway as others have effortlessly accomplished over the past 7 years ,including but not limited to fed ex, UPS, and multiple service providers . This Action was not logical and greatly alarmed me. I spoke to the driver about it later.

During the moving of the first load my cream colored couch and love seat were both soiled in multiple areas from being dragged across the floor of the moving truck , unwrapped . A mirror frame was broken , broken lamp shade, broken lamp , damage to drawers of an armoire and a desk that were not wrapped so of course doors and drawers swung open, unprotected during the move along with a dented bottom drawer to my stainless steel fridge .

The first load was unloaded with great difficulty . Two of the workers were diligent workers , in good physical condition making the best of their time . The other two were slower and did not coordinate as team members to be efficient with their time causing the unloading process to fall more on two members instead of four. There was a great level of difficulty and delay to get the armoire into the house until another person from a different crew stopped by and accomplished moving the piece rather quickly . It was at this time the driver notified me that they would only be able to get a second load , not a third one for the day . I immediately called the main number at Razorback Moving x3 . The first time I request packers and exhorted the listener ( assume it was Dave ) to send more crew if necessary , that we needed to complete the move . The second time I called I didn’t get the answering machine , the third time it rang a couple of times and was disconnected , perhaps I had been blocked .

I had to work the next day . I made arrangements to pay one of my adult children to take off work and let the movers onto the property at both the old and the new properties.

The disorganization , unprofessional conduct , sloppiness and disregard for personal property makes me wander how they stay in business . I wanted to support our local economy by using someone local . I would not recommend using this Company , there is no accountability on any level and the manager would not answer or return my phone calls when problems arose .

Move size: 4 Bedroom Home Service cost: $2900

The young lady who came out to give the estimate was very nice. so was Dave at first but when he saw that the truck they brought was not going to hold all our stuff things changed. We packed all our stuff ourself except for a few things I was worried about getting there safely, that were BIG or odd sized. the trip was over 1,300 miles the only this that broke were things THEY packed. When we still loading at the old house everyone was doing a good job before lunch, when they came back they had 4 new men with them to finish up right away one of them locked himself in my master bath (the hall bath was for their use) I had put my purse and all our importent papers in my colset in the master bathroom for safe keeping and to keep them where I could get to them as needed. He was in there so long I knocked on the door twice, the second time I told him to get out. His boss said he would serch him if I wanted but that would do no good as he was in there so long he could have memersied our numbers off of any kind of card or paperwork I had put in ther to travil in the car with us. The things that were broken when we arrived that THEY PACKED he blamed on the road they drove on, the things were old any excuss he could come up with. Also they damaged the wall and floor and he "debated" that these things happen. He "debated" with us non-stop and tried to browbeat us into not fileing a claim. Dont use this Company if you can't stand up for yourself.

Service cost: $5000